Hi,
I have one user at a customer site that’s getting a blank screen returning to our app after a successful external OIDC Identity Provider authentication. The IDP config looks good since all the other users are up-and-running.
To troubleshoot this, what logs or screenshots should I ask for? My ability to query the customer suffering the problem is restricted.
Thanks,
Carl
If the problem is related to the app, it’s important to clarify what kind of app you are referring to.
If it’s a SPA, you can request a HAR file, which should be enough to understand what’s going on. If it’s a web app like a Spring Boot app, you will need some app logs to check if something behind the scenes is failing (in the case of Spring, perhaps by enabling org.springframework.security.oauth2: DEBUG).