Autthentication Flow doesn't show 'Try Another Way'

Securing applications
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1

Hello everyone,

I am trying to configure an Authentication Flow where users can choose between Email OTP and OTP Form.

Currently, I’m facing two issues:

  1. If the user has an Authenticator App configured, the “Try Another Way” link does not appear, forcing them to use the OTP Form.

  2. If the user hasn’t configured an Authenticator App yet, it defaults to Email OTP without giving the option to switch or set up the other method.

My goal is to allow the user to see the “Try Another Way” link in both scenarios so they can decide which method to use at that moment.

I readed this Documentation so using Email OTP and OTP Form as alternative it should work (Sure I’m missing something :sweat_smile: )

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2

The “try another way” link will only be displayed, if you have multiple authenticators which rely on a credential type. As sending an OTP via email is not based on a credential, there is not “try another way”.

I implemented this once for a customer, kind of “fake credential”. Not a small amount of effort for “just a link to be displayed” :man_shrugging: